Your First Burn Session
When first lighting your candle it’s ideal to burn the candle until the melted wax reaches the edges of the container (at least 1 hour, but never longer than 4 hours). This gives the candle time to do its magic and burn as evenly and clean as possible.
Trim Wick Before Each Use
Always trim the wick to about 1/4" before lighting your candle. This will allow the candle to burn at its best and reduce smoking. A wick that is too long or short will just leave us all frustrated with an unevenly burned candle.
Signs it’s time to trim the wick: flame is larger than 1” in height • wick starts to “mushroom” at the tip • wick releases black smoke when lit • flame flickers
Other Candle Safety Tips
- Burn candle in a well ventilated room free of drafts or air currents.
- Never leave a candle unattended.
- Never handle or move a burning candle. Wait until it is completely cooled.
- Never let trimmings or foreign objects accumulate in the wax pool.
- Discontinue use when 1/2" of wax remains in the container. Continuing to burn past this point is a fire hazard.
Love our matte black containers? Reuse! When your candle is down to about 1/2” of wax, while the candle is in its cool state, simply scoop out the remaining wax and wick. Wipe the inside of the container with a warm wet cloth or paper towel and viola, it’s ready for its next adventure.
How much is shipping?
We ship all orders through USPS Priority Mail (1-3 day).
Orders $0 - $50 = $8.00 flat rate
Orders $75+ = Free
*Shipping rates for gift sets may vary. Add items to cart and enter shipping address to estimate shipping rates.
Do you ship outside the US?
At this time we do offer shipping to Canada and the US.
Do I have to pay sales tax?
Only orders shipping within California will incur sales tax.
Do you accept returns/exchanges?
We take pride in every candle we ship. If you are not satisfied with your items feel free to e-mail us with any questions or concerns, email@example.com.
What is your refund policy?
All of our products are carefully inspected before they are shipped. Due to the handmade, earth-friendly nature of our products, candles cannot be returned or refunded. All sales are final.
Please inspect your order within 7 days of delivery. We will replace or refund any candles damaged during shipment if images of the damaged item/items are submitted within 7 days after delivery. Please send your order number and a photo of the damage to firstname.lastname@example.org.
Are your products cruelty-free?
We do not test any of our products on animals or use animal by-products.
Interested in wholesale?
We've partnered with Faire to provide a seamless wholesale checkout process, visit candlessentials.faire.com to shop our collect, or feel free to email us directly at email@example.com.